Kara routinely works upstairs alone, she responds to repeated call bells all night, assists me whenever we need help or have questions promptly, she has always had a wealth of knowledge that has been very helpful to me and others especially when it comes to working efficiently, she always had the answers to company policies and procedures, and she’s always friendly, empathetic, and understanding with the residents and staff, all leads we have should be based off of Kara’s abilities and approach. She’s a clear communicator which is really important.